Software Development and SaaS Agreement
Software Development and SaaS Agreements
For the people building it and the people buying it — scope, acceptance, ownership, uptime, data and what happens when the relationship ends.
- Advocates & Solicitors
- Offices in Kuala Lumpur & Johor Bahru
- Confidential, no obligation
Real lawyers, one team behind every matter
Who this is for
Sound familiar?
Software companies delivering development projects or SaaS products
Businesses commissioning custom software
Companies subscribing to business-critical SaaS platforms
Startups whose product is built by an outsourced team
Parties handed a vendor's standard SaaS terms to sign
What's at stake
What is really at stake
- 01Software projects fail in the gap between what was described and what was expected.The specification was a slide deck. Acceptance was never defined. Change requests were agreed verbally and never priced.
- 02On the SaaS side the questions are different but no smaller.Who owns the customer data. What uptime is promised and what happens when it is missed. What happens to the data on termination. Where is it hosted and who else can reach it.
- 03Both types of dispute trace to the same cause — a contract that described the commercial hope rather than the operational reality.
In plain words
Software Development and SaaS Agreement
Documentation for software development and SaaS supply — scope and specification, milestones and acceptance testing, change control, intellectual property ownership and licensing, service levels and support, data ownership, protection and portability, and exit and transition arrangements.
What good looks like
Imagine a project with a written specification, defined acceptance criteria, a change control process both sides use, and clear ownership on delivery. Or a SaaS arrangement where uptime is measured, data is yours, and exit is a defined process rather than a hostage negotiation.
What you get
What we deliver
Scope and fee are agreed in writing before any work starts, so you know exactly what you are getting.
- 01
Scope, specification, milestone and acceptance framework
- 02
Change control process
- 03
Intellectual property ownership and licensing settled
- 04
Service levels, support and remedies
- 05
Data ownership, protection and exit and transition provisions
How we work
Clear from the first conversation
- 1
Send a short request
Tell us what the matter is about. It takes under a minute and stays confidential.
- 2
Akmal sets a time with you
We reply within 30 minutes in office hours to arrange your consultation, online or at our KL or JB office.
- 3
Advice, then a written proposal
You get a clear view of the issues and options, then a written scope and fee proposal.
- 4
Work begins on the agreed scope
Akmal leads the matter with a team of our lawyers, working to the scope you approved. You get regular updates at every key step.
Who leads your matter
Led by Akmal Saufi, supported by our team
Akmal leads your matter as Partner. Depending on the work, other lawyers in our team handle parts of it day to day, with Akmal overseeing the matter.
Akmal Saufi
Partner, Messrs Akmal Saufi & Co
- Advocate & Solicitor, Malaysia
- Over 13 years in transactional work: M&A, joint ventures, land and infrastructure
- LLB (Hons), International Islamic University Malaysia
The team behind your matter
Meet the team →Who we have acted for
Organisations we have acted for
Federal government agencies & statutory bodies
Johor state bodies & local authorities
Government-linked companies
Private sector & NGOs
Shown with permission. Government agencies, statutory bodies and government-linked companies are identified as such. Their inclusion does not imply endorsement by any government, ministry or agency.
Next step
Request a consultation with Akmal
- 1Send a short request. It takes under a minute.
- 2Akmal reviews it and arranges a time with you.
- 3You get clear advice, then a written scope and fee proposal.
We reply within 30 minutes · Mon–Fri, 8:30am–5:30pm
Your details stay confidential. Sending a request does not mean you have appointed us.
- Licensed advocates & solicitors
- Professional indemnity insured
- Offices in KL & JB
Questions
Frequently asked questions
Still unsure? Send a short request and Akmal will tell you plainly whether and how we can help.
Who owns custom-developed software?
What should a SaaS service level cover?
What happens to our data if we leave?
Does PDPA apply to our platform?
Can you review a vendor's standard terms?
What is Legal That Works?
What if I’m not sure what legal service I need?
Who will be helping me?
Before you sign
The cost of waiting
Acceptance criteria and change control are only useful if they exist before the first disagreement about scope.
We reply within 30 minutes · Mon–Fri, 8:30am–5:30pm
