Services are contracted with a scope and a price. Quality is assumed rather than specified.
When performance drops, there is no agreed standard to measure against and no stated consequence — so the conversation becomes a negotiation about whether there is a problem at all.
Service Level Agreement
An SLA defining the services, the performance metrics and how they are measured, reporting, the remedies for failing to meet them, exclusions, and the review mechanism.
Your Vision, Backed by the Right Legal Support
You build the business. We help you protect it.
Picture performance measured against agreed metrics, reported on a schedule, with remedies that apply automatically rather than by argument.
Who this service is for
This Is For You If…
Businesses contracting for ongoing services
Service providers wanting standards defined and bounded
Companies whose supplier performance has become inconsistent
Parties adding an SLA to an existing master agreement
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What we will do for you
This is what we will do for you
Define the services and the metrics that genuinely reflect performance
Set measurement methodology, reporting and review
Draft remedies for failure, proportionate to impact
Provide for exclusions, escalation and continuous improvement
What’s Included
What’s Included in our service for you
Service definition and performance metrics
Measurement methodology and reporting
Remedies for service level failure
Exclusions and escalation process
Review and improvement mechanism
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Why Choose Legal That Works?
Why Choose Us To Assist You?
Digital-first
No office visit required—review and sign online
Transparent fees
Fixed price, no billing surprises
Deep experience
Various contracts across industries
Accessible
Our client portal keeps you informed
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We've Helped
You Need To Act Now
Important: Limited Slots
A service level with no measurement methodology is unenforceable in practice, however precisely the target is stated.
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Nothing to Lose. Everything to Protect.
No Surprises. No Guesswork. Just Legal That Works.
Before anything starts, we speak with you to understand your business and make sure the service is the right fit. If it is not, we will say so upfront. No pressure. No wasted time. We only take on matters we are confident we can deliver with quality. That is why business owners trust us to get it right.
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Frequently Asked Questions
What is Legal That Works?
Legal That Works is a business and organisation oriented legal service designed by Messrs Akmal Saufi & Co (the firm that has brought the widely known legal consumer services brand ASCOLAW). We specifically help business owners and organisation leadership to navigate Malaysia’s legal terrain to achieve their commercial goal.
What if I’m not sure what legal service I need?
No problem. Most business owners aren’t legal experts! Just reach out. Our team will guide you to the right service or help you understand your options—without jargon or upselling.
What metrics should we use?
Ones that reflect actual business impact and can be measured objectively. Fewer, better metrics beat a long list.
Should there be financial remedies?
Often, and proportionate to impact. Purely reputational remedies rarely change behaviour.
Can an SLA stand alone?
It can, though it usually works better as a schedule to a master services agreement.
Who will be helping me?
All our services are delivered by our licensed lawyers under the Malaysian Bar with proven experience across industries. You’ll work with a real legal team, not chatbots or generic customer support.
