Legal That Works - great legal service for businesses in Malaysia
Legal That Works logo

More than 10+ years of providing legal service in Malaysia

Refund, Warranty and Product Liability Advisory

Set your warranty and refund position within consumer protection law, and understand your product liability exposure.

Real lawyers for real businesses

Legal That Works - great legal service for businesses in Malaysia
Legal That Works logo

More than 10+ years of providing legal service in Malaysia

Refund, Warranty and Product Liability Advisory

Set your warranty and refund position within consumer protection law, and understand your product liability exposure.

Real lawyers for real businesses

Refund, Warranty and Product Liability Advisory

Advisory and documentation covering warranty terms, refund and returns policy, the statutory consumer position, product recall planning and product liability exposure.

Who this service is for

This Is For You If…

  • Businesses selling products to consumers

  • Manufacturers and importers

  • Companies drafting or reviewing warranty terms

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What we will do for you

This is what we will do for you

  • Advise on the statutory consumer position and what cannot be excluded

  • Draft warranty, refund and returns terms consistent with it

  • Advise on product liability exposure and recall planning

What’s Included

What’s Included in our service for you

Statutory consumer position advice

Warranty terms drafted

Refund and returns policy

Product liability exposure review

Recall planning guidance

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Why Choose Legal That Works?

Why Choose Us To Assist You?

Digital-first

No office visit required—review and sign online

Transparent fees

Fixed price, no billing surprises

Deep experience

Various contracts across industries

Accessible

Our client portal keeps you informed

Get Started

We've Helped

  • Haos EK logo
  • EPF logo
  • IIB logo
  • Fama logo
  • Chaiwalla logo
  • PDT logo
  • Kejora logo
  • IWK logo
  • MBIP logo
  • Prima logo
  • IWK logo
  • Agro logo
  • MPPG logo
  • Kraftangan Malaysia logo
  • TNB logo
  • YPJ logo
  • Boustead Property logo
  • Tropicana logo
  • UMLAND logo
  • Johor Land logo
  • Yayasan Sejahtera logo
  • Bomstart logo
  • JSW logo
  • Haos EK logo
  • EPF logo
  • IIB logo
  • Fama logo
  • Chaiwalla logo
  • PDT logo
  • Kejora logo
  • IWK logo
  • MBIP logo
  • Prima logo
  • IWK logo
  • Agro logo
  • MPPG logo
  • Kraftangan Malaysia logo
  • TNB logo
  • YPJ logo
  • Boustead Property logo
  • Tropicana logo
  • UMLAND logo
  • Johor Land logo
  • Yayasan Sejahtera logo
  • Bomstart logo
  • JSW logo
Nothing to Lose. Everything to Protect.

No Surprises. No Guesswork. Just Legal That Works.

Before anything starts, we speak with you to understand your business and make sure the service is the right fit. If it is not, we will say so upfront. No pressure. No wasted time. We only take on matters we are confident we can deliver with quality. That is why business owners trust us to get it right.

Get Started

Need help with your business?

Submit the contact form

Go through a discovery session with our lawyer

We will come out with a proposal to assist you.

Need help with your business?

Submit the contact form

Go through a discovery session with our lawyer

We will come out with a proposal to assist you.

Fully Licensed Solicitor

Professionally Insured

Proven Track Record

Fully Licensed Solicitor

Professionally Insured

Proven Track Record

Legal That Works logo

Legal That Works (Messrs Akmal Saufi & Co) is a Malaysian business friendly legal services firm providing services across multiple industries and practice area fuelling business growth and ambition.

All rights reserved. © Legal That Works is a legal service by Messrs Akmal Saufi & Co (Registration No. 00020004166). 2014-2026
Regulated by the Malaysian Bar Council under the Legal Profession Act 1976.

Legal That Works logo

Legal That Works (Messrs Akmal Saufi & Co) is a Malaysian business friendly legal services firm providing services across multiple industries and practice area fuelling business growth and ambition.

All rights reserved. © Legal That Works is a legal service by Messrs Akmal Saufi & Co (Registration No. 00020004166). 2014-2026

Regulated by the Malaysian Bar Council under the Legal Profession Act 1976.