Outsourcing and Managed Services Agreement
Outsourcing and Managed Services Agreements
Hand a function to a provider with service levels, data protection, continuity and exit all addressed before you depend on them.
- Advocates & Solicitors
- Offices in Kuala Lumpur & Johor Bahru
- Confidential, no obligation
Real lawyers, one team behind every matter
Who this is for
Sound familiar?
Businesses outsourcing IT, finance, HR or operational functions
Companies engaging managed service providers
Organisations with regulatory obligations over outsourced functions
Businesses whose existing outsourcing contract is coming up for renewal
What's at stake
What is really at stake
- 01A function is outsourced for cost and capability.The transition goes well and the business restructures around the provider.
- 02Then service quality drifts with no measurable standard to point to, costs rise on terms nobody capped, and the exit provisions turn out to be so thin that leaving would be more disruptive than staying.
In plain words
Outsourcing and Managed Services Agreement
Outsourcing documentation covering scope and service levels, pricing and change control, data protection and security, business continuity, audit rights, term and — critically — exit and transition assistance.
What good looks like
Imagine an outsourcing arrangement with measured service levels, controlled pricing, protected data, and an exit plan that makes leaving a genuine option.
What you get
What we deliver
Scope and fee are agreed in writing before any work starts, so you know exactly what you are getting.
- 01
Scope and service level framework
- 02
Pricing, change control and benchmarking
- 03
Data protection, security and continuity provisions
- 04
Audit and governance rights
- 05
Exit and transition assistance provisions
How we work
Clear from the first conversation
- 1
Send a short request
Tell us what the matter is about. It takes under a minute and stays confidential.
- 2
Akmal sets a time with you
We reply within 30 minutes in office hours to arrange your consultation, online or at our KL or JB office.
- 3
Advice, then a written proposal
You get a clear view of the issues and options, then a written scope and fee proposal.
- 4
Work begins on the agreed scope
Akmal leads the matter with a team of our lawyers, working to the scope you approved. You get regular updates at every key step.
Who leads your matter
Led by Akmal Saufi, supported by our team
Akmal leads your matter as Partner. Depending on the work, other lawyers in our team handle parts of it day to day, with Akmal overseeing the matter.
Akmal Saufi
Partner, Messrs Akmal Saufi & Co
- Advocate & Solicitor, Malaysia
- Over 13 years in transactional work: M&A, joint ventures, land and infrastructure
- LLB (Hons), International Islamic University Malaysia
The team behind your matter
Meet the team →Who we have acted for
Organisations we have acted for
Federal government agencies & statutory bodies
Johor state bodies & local authorities
Government-linked companies
Private sector & NGOs
Shown with permission. Government agencies, statutory bodies and government-linked companies are identified as such. Their inclusion does not imply endorsement by any government, ministry or agency.
Next step
Request a consultation with Akmal
- 1Send a short request. It takes under a minute.
- 2Akmal reviews it and arranges a time with you.
- 3You get clear advice, then a written scope and fee proposal.
We reply within 30 minutes · Mon–Fri, 8:30am–5:30pm
Your details stay confidential. Sending a request does not mean you have appointed us.
- Licensed advocates & solicitors
- Professional indemnity insured
- Offices in KL & JB
Questions
Frequently asked questions
Still unsure? Send a short request and Akmal will tell you plainly whether and how we can help.
Why do exit provisions matter so much?
What service levels should we set?
Does data protection need addressing?
What is Legal That Works?
What if I’m not sure what legal service I need?
Who will be helping me?
Before you sign
The cost of waiting
Exit provisions are negotiated at the start, when the provider wants the deal. At renewal or termination, they have no reason to improve them.
We reply within 30 minutes · Mon–Fri, 8:30am–5:30pm
