A function is outsourced for cost and capability. The transition goes well and the business restructures around the provider.
Then service quality drifts with no measurable standard to point to, costs rise on terms nobody capped, and the exit provisions turn out to be so thin that leaving would be more disruptive than staying.
Outsourcing and Managed Services Agreement
Outsourcing documentation covering scope and service levels, pricing and change control, data protection and security, business continuity, audit rights, term and — critically — exit and transition assistance.
Your Vision, Backed by the Right Legal Support
You build the business. We help you protect it.
Picture an outsourcing arrangement with measured service levels, controlled pricing, protected data, and an exit plan that makes leaving a genuine option.
Who this service is for
This Is For You If…
Businesses outsourcing IT, finance, HR or operational functions
Companies engaging managed service providers
Organisations with regulatory obligations over outsourced functions
Businesses whose existing outsourcing contract is coming up for renewal
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What we will do for you
This is what we will do for you
Define scope, service levels and how performance is measured
Set pricing, change control and benchmarking provisions
Address data protection, security, continuity and audit rights
Draft exit and transition assistance provisions that actually work
What’s Included
What’s Included in our service for you
Scope and service level framework
Pricing, change control and benchmarking
Data protection, security and continuity provisions
Audit and governance rights
Exit and transition assistance provisions
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Why Choose Legal That Works?
Why Choose Us To Assist You?
Digital-first
No office visit required—review and sign online
Transparent fees
Fixed price, no billing surprises
Deep experience
Various contracts across industries
Accessible
Our client portal keeps you informed
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We've Helped
You Need To Act Now
Important: Limited Slots
Exit provisions are negotiated at the start, when the provider wants the deal. At renewal or termination, they have no reason to improve them.
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Nothing to Lose. Everything to Protect.
No Surprises. No Guesswork. Just Legal That Works.
Before anything starts, we speak with you to understand your business and make sure the service is the right fit. If it is not, we will say so upfront. No pressure. No wasted time. We only take on matters we are confident we can deliver with quality. That is why business owners trust us to get it right.
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Frequently Asked Questions
What is Legal That Works?
Legal That Works is a business and organisation oriented legal service designed by Messrs Akmal Saufi & Co (the firm that has brought the widely known legal consumer services brand ASCOLAW). We specifically help business owners and organisation leadership to navigate Malaysia’s legal terrain to achieve their commercial goal.
What if I’m not sure what legal service I need?
No problem. Most business owners aren’t legal experts! Just reach out. Our team will guide you to the right service or help you understand your options—without jargon or upselling.
Why do exit provisions matter so much?
Because without transition assistance, leaving a provider can be operationally impossible, which removes all your leverage.
What service levels should we set?
Measurable ones tied to remedies. A service level without a consequence is a statement of intent.
Does data protection need addressing?
Yes, wherever personal data is handled by the provider. It should be contractual, not assumed.
Who will be helping me?
All our services are delivered by our licensed lawyers under the Malaysian Bar with proven experience across industries. You’ll work with a real legal team, not chatbots or generic customer support.
