Master Services Agreement
Master Services Agreements and Service Level Terms for Ongoing Commercial Relationships
One agreement that governs every engagement with a client or supplier, so each new piece of work is a short order form rather than another negotiation.
- Advocates & Solicitors
- Offices in Kuala Lumpur & Johor Bahru
- Confidential, no obligation
Real lawyers, one team behind every matter
Who this is for
Sound familiar?
Service providers with repeat clients and recurring engagements
Businesses procuring services from the same supplier across multiple projects
Technology, consulting and professional services firms
Companies whose supplier relationships have grown past their original contracts
Parties needing measurable service levels with consequences attached
What's at stake
What is really at stake
- 01The relationship started with one project and one contract.Now there are eleven projects, four purchase orders, an email thread that varied the scope, and nobody is certain which terms apply to what.
- 02Each new engagement means renegotiating liability, payment terms and intellectual property from scratch.Work starts before the paperwork is done because the client is waiting.
- 03Then something goes wrong on project seven and the first question is which document governs it.The honest answer is that nobody knows.
In plain words
Master Services Agreement
A master services agreement sets the terms that govern an entire commercial relationship — scope mechanism, service levels, payment, liability, intellectual property, confidentiality, term and termination — so individual engagements attach as short statements of work rather than standalone contracts.
What good looks like
Imagine winning new work and papering it in a one-page order form that refers back to terms both sides settled once. Consistent liability caps. Predictable payment. Service levels that are measured rather than argued about. The relationship scales without the legal cost scaling with it.
What you get
What we deliver
Scope and fee are agreed in writing before any work starts, so you know exactly what you are getting.
- 01
Review of your current contracting practice and existing agreements
- 02
Drafted master services agreement
- 03
Service level schedule with measurable metrics and remedies
- 04
Statement of work template for your team to reuse
- 05
Onboarding note so your commercial team knows how to use both
How we work
Clear from the first conversation
- 1
Send a short request
Tell us what the matter is about. It takes under a minute and stays confidential.
- 2
Akmal sets a time with you
We reply within 30 minutes in office hours to arrange your consultation, online or at our KL or JB office.
- 3
Advice, then a written proposal
You get a clear view of the issues and options, then a written scope and fee proposal.
- 4
Work begins on the agreed scope
Akmal leads the matter with a team of our lawyers, working to the scope you approved. You get regular updates at every key step.
Who leads your matter
Led by Akmal Saufi, supported by our team
Akmal leads your matter as Partner. Depending on the work, other lawyers in our team handle parts of it day to day, with Akmal overseeing the matter.
Akmal Saufi
Partner, Messrs Akmal Saufi & Co
- Advocate & Solicitor, Malaysia
- Over 13 years in transactional work: M&A, joint ventures, land and infrastructure
- LLB (Hons), International Islamic University Malaysia
The team behind your matter
Meet the team →Who we have acted for
Organisations we have acted for
Federal government agencies & statutory bodies
Johor state bodies & local authorities
Government-linked companies
Private sector & NGOs
Shown with permission. Government agencies, statutory bodies and government-linked companies are identified as such. Their inclusion does not imply endorsement by any government, ministry or agency.
Next step
Request a consultation with Akmal
- 1Send a short request. It takes under a minute.
- 2Akmal reviews it and arranges a time with you.
- 3You get clear advice, then a written scope and fee proposal.
We reply within 30 minutes · Mon–Fri, 8:30am–5:30pm
Your details stay confidential. Sending a request does not mean you have appointed us.
- Licensed advocates & solicitors
- Professional indemnity insured
- Offices in KL & JB
Questions
Frequently asked questions
Still unsure? Send a short request and Akmal will tell you plainly whether and how we can help.
What is the difference between an MSA and a service level agreement?
Can one MSA cover very different types of work?
What happens to work already underway?
Do service levels need financial consequences?
Can you review an MSA we have been asked to sign?
What is Legal That Works?
What if I’m not sure what legal service I need?
Who will be helping me?
Before you sign
The cost of waiting
The value of a master agreement compounds with every engagement that attaches to it. Put in place late, it cannot govern the work already delivered.
We reply within 30 minutes · Mon–Fri, 8:30am–5:30pm
