An online store launches with a payment gateway, a delivery partner and terms borrowed from another site.
Consumer protection obligations, refund and cancellation rights, data protection, and the requirements for online transactions are all left to whatever the template happened to say.
E-Commerce Legal Compliance Pack
A compliance pack for online businesses — terms of sale, privacy policy, refund and cancellation policy, delivery terms, and advice on consumer protection and online transaction requirements.
Your Vision, Backed by the Right Legal Support
You build the business. We help you protect it.
Picture an online business whose terms match how it actually operates, with refunds and cancellation handled by policy rather than case by case.
Who this service is for
This Is For You If…
Businesses selling goods or services online
Marketplaces and platforms
Companies launching an online sales channel
Online businesses using copied terms
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What we will do for you
This is what we will do for you
Review the platform, the products and how transactions actually work
Draft terms of sale, refund, cancellation and delivery policies
Prepare the privacy policy and cookie notice
Advise on consumer protection and online transaction requirements
What’s Included
What’s Included in our service for you
Platform and transaction flow review
Terms of sale drafted
Refund, cancellation and delivery policies
Privacy policy and cookie notice
Consumer protection compliance advice
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Why Choose Legal That Works?
Why Choose Us To Assist You?
Digital-first
No office visit required—review and sign online
Transparent fees
Fixed price, no billing surprises
Deep experience
Various contracts across industries
Accessible
Our client portal keeps you informed
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We've Helped
You Need To Act Now
Important: Limited Slots
Consumer protection obligations apply whether or not your terms mention them. Terms that contradict them can be unenforceable.
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Nothing to Lose. Everything to Protect.
No Surprises. No Guesswork. Just Legal That Works.
Before anything starts, we speak with you to understand your business and make sure the service is the right fit. If it is not, we will say so upfront. No pressure. No wasted time. We only take on matters we are confident we can deliver with quality. That is why business owners trust us to get it right.
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Frequently Asked Questions
What is Legal That Works?
Legal That Works is a business and organisation oriented legal service designed by Messrs Akmal Saufi & Co (the firm that has brought the widely known legal consumer services brand ASCOLAW). We specifically help business owners and organisation leadership to navigate Malaysia’s legal terrain to achieve their commercial goal.
What if I’m not sure what legal service I need?
No problem. Most business owners aren’t legal experts! Just reach out. Our team will guide you to the right service or help you understand your options—without jargon or upselling.
Do consumer protection laws apply to us?
If you sell to consumers, yes, and they cannot be contracted out of.
Must we offer refunds?
There are statutory rights that apply regardless of policy. Your policy should reflect them and can go further.
What about marketplace sellers?
Platforms carry their own obligations. We will advise on your specific model.
Who will be helping me?
All our services are delivered by our licensed lawyers under the Malaysian Bar with proven experience across industries. You’ll work with a real legal team, not chatbots or generic customer support.
