For business owners and leadership teams
E-Commerce Legal Compliance Pack
Everything an online business needs — terms of sale, privacy, refunds and the consumer protection position.
- Advocates & Solicitors
- Offices in Kuala Lumpur & Johor Bahru
- Confidential, no obligation
Real lawyers, one team behind every matter
Who this is for
Sound familiar?
Businesses selling goods or services online
Marketplaces and platforms
Companies launching an online sales channel
Online businesses using copied terms
What's at stake
What is really at stake
- 01An online store launches with a payment gateway, a delivery partner and terms borrowed from another site.
- 02Consumer protection obligations, refund and cancellation rights, data protection, and the requirements for online transactions are all left to whatever the template happened to say.
In plain words
E-Commerce Legal Compliance Pack
A compliance pack for online businesses — terms of sale, privacy policy, refund and cancellation policy, delivery terms, and advice on consumer protection and online transaction requirements.
What good looks like
Imagine an online business whose terms match how it actually operates, with refunds and cancellation handled by policy rather than case by case.
What you get
What we deliver
Scope and fee are agreed in writing before any work starts, so you know exactly what you are getting.
- 01
Platform and transaction flow review
- 02
Terms of sale drafted
- 03
Refund, cancellation and delivery policies
- 04
Privacy policy and cookie notice
- 05
Consumer protection compliance advice
How we work
Clear from the first conversation
- 1
Send a short request
Tell us what the matter is about. It takes under a minute and stays confidential.
- 2
Akmal sets a time with you
We reply within 30 minutes in office hours to arrange your consultation, online or at our KL or JB office.
- 3
Advice, then a written proposal
You get a clear view of the issues and options, then a written scope and fee proposal.
- 4
Work begins on the agreed scope
Akmal leads the matter with a team of our lawyers, working to the scope you approved. You get regular updates at every key step.
Who leads your matter
Led by Akmal Saufi, supported by our team
Akmal leads your matter as Partner. Depending on the work, other lawyers in our team handle parts of it day to day, with Akmal overseeing the matter.
Akmal Saufi
Partner, Messrs Akmal Saufi & Co
- Advocate & Solicitor, Malaysia
- Over 13 years in transactional work: M&A, joint ventures, land and infrastructure
- LLB (Hons), International Islamic University Malaysia
The team behind your matter
Meet the team →Who we have acted for
Organisations we have acted for
Federal government agencies & statutory bodies
Johor state bodies & local authorities
Government-linked companies
Private sector & NGOs
Shown with permission. Government agencies, statutory bodies and government-linked companies are identified as such. Their inclusion does not imply endorsement by any government, ministry or agency.
Next step
Request a consultation with Akmal
- 1Send a short request. It takes under a minute.
- 2Akmal reviews it and arranges a time with you.
- 3You get clear advice, then a written scope and fee proposal.
We reply within 30 minutes · Mon–Fri, 8:30am–5:30pm
Your details stay confidential. Sending a request does not mean you have appointed us.
- Licensed advocates & solicitors
- Professional indemnity insured
- Offices in KL & JB
Questions
Frequently asked questions
Still unsure? Send a short request and Akmal will tell you plainly whether and how we can help.
Do consumer protection laws apply to us?
Must we offer refunds?
What about marketplace sellers?
What is Legal That Works?
What if I’m not sure what legal service I need?
Who will be helping me?
Before you sign
The cost of waiting
Consumer protection obligations apply whether or not your terms mention them. Terms that contradict them can be unenforceable.
We reply within 30 minutes · Mon–Fri, 8:30am–5:30pm
